Job Title: Customer Success Manager
Company Overview:
Tradefull is a dynamic and innovative ecommerce company committed to delivering exceptional solutions to our clients. We pride ourselves on fostering a collaborative and inclusive work environment, where each team member plays a crucial role in our success. As we continue to grow, we are seeking a talented and motivated individual to join our team as a Customer Success Manager.
Position Overview:
We are looking for a Customer Success Manager who will be responsible for building and maintaining strong, long-lasting relationships with our clients. The ideal candidate will be a proactive problem solver with excellent communication and interpersonal skills. As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring their satisfaction and success with our products/services.
Key Responsibilities:
1. Client Onboarding:
- Guide clients through the onboarding process, ensuring a smooth and positive experience.
- Collaborate with cross-functional teams to facilitate a seamless transition from sales to implementation.
2. Relationship Management:
- Develop and maintain strong, trusting relationships with clients to understand their needs and objectives.
- Conduct regular check-ins to assess client satisfaction, identify issues, and address concerns promptly.
3. Product Knowledge:
- Gain in-depth knowledge of our products/services to effectively communicate their value and benefits to clients.
- Provide training and support to clients on using our products/services to their full potential.
4. Customer Advocacy:
- Identify opportunities for client success stories, testimonials, and case studies.
- Foster a sense of community among clients, encouraging collaboration and knowledge sharing.
5. Issue Resolution:
- Act as the primary point of contact for client escalations, working closely with internal teams to resolve issues promptly.
- Proactively address potential challenges and provide solutions to ensure client satisfaction.
6. Renewal Management:
- Collaborate with the sales team to ensure successful renewals and upsell opportunities.
- Monitor client usage and engagement to identify opportunities for account growth.
7. Revenue Growth:
- Work closely with clients to understand their business goals and objectives.
- Develop strategies to actualize projected revenue, ensuring clients maximize the value of our products/services.
- Identify opportunities for upselling and cross-selling to contribute to the growth of the client's revenue.
Qualifications:
- Bachelor's degree
- Proven experience in customer success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Familiarity with Ecommerce and a passion for staying informed about industry trends.
- Ability to work collaboratively in a fast-paced and dynamic environment.
=> We are open to hiring a candidate to work remotely or out of one of the following locations: Canton, OH