System Engineer Job Description
GENERAL SUMMARY:
The System Engineer is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and quieting their networks are essential in this position.
Essential Duties and Responsibilities:
The System Engineer position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. The employee will also be utilized as a project resource when the need arises. Employee will use systems analysis techniques and procedures, including consulting with client partners, to determine hardware, software or system functionalities and provide management of their network infrastructure. Employee may design, develop, document, analyze, create, test or modify computer systems based on and related to user or system design specifications.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work on multiple priorities and/or projects simultaneously.
- Ability to prioritize new tasks quickly
- Excellent listening and communications skills, both verbal and written.
- Strong customer relationship skills.
- Organized, detail oriented and self-motivated.
- Ability to provide and maintain detailed documentation on each job.
- Strong computer skills and the ability to effectively communicate through e-mail.
- Knowledge in advanced networking configurations
- Configuration, installation, and support of business-related hardware (Servers, switches, firewalls, file permissions) and software.
- Experience in currently supported Windows Operating Systems.
- Ability to remain in contact with the client thru the completion of the incident.
- Problem-solving abilities and abilities to meet reasonable deadlines.
- Ability to build positive and collaborative relationships.
- Willingness to develop professionally.
- Ability to work with little supervision and manage a team.
- Rotating on-call status
Expected Outcomes:
- Success in the System Engineer position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements.
- The team will be graded on the profitability of the client agreements and on the number of incidents that are able to be resolved before affecting the clients.
Educational/Vocational/Previous Experience Recommendations:
- Extensive Office 365 and Active Directory administration required
- MSP experience required.
- Azure experience is required.
- Microsoft Certified Professional (MCP) is preferred.
- 3+ years’ experience in computer network management is required.
- Automate RMM & ConnectWise PSA is a plus.
- Experience working within a Project Team is a plus.
Working Conditions:
- Normal professional, office environment. Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Requires traveling throughout the DFW Metroplex. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Ability to Commute:
- Fort Worth, TX 76111 (Required)
Ability to Relocate:
- Fort Worth, TX 76111: Relocate before starting work (Required)
Work Location: In person