Well known & prestigious medical facility located in Brooklyn is seeking highly motivated, qualified & experienced Computer Desktop Support Technicians to join their internal IT department team during normal business hours, Mon - Fri during normal business hours. Candidates must have knowledge & experience supporting normal end-user desktop hardware/software support issues in the corporate environment. Qualified candidates must be willing to accept an initial 2-week paid trial period to prove themselves interested & qualified. This is an excellent opportunity for the right individual who is vaccinated with no end date and competitive compensation in place. If interested, please send resume asap!
Responsibilities
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Skills
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
Job Types: Full-time, Contract
Pay: $24.00 - $27.00 per hour
Schedule:
Work Location: In person