About us
Advance Pulmonary and Sleep is a small business in West Chester, PA. We are professional, supportive, creative and our goal is to be Patient focused.
Our work environment includes:
- Modern office setting
- Food provided for lunch 3 or 4 days a week
Customer Advocate
Duties:
- Check patient in and out - front desk
- Answering phones and making calls to patients and other areas depending on the practice needs you also gather feedback and address any concerns or issues with in 24 hours via phone - daily phone work and faxes. This will be the bulk of your day helping with phones daily
- Assist patient with inquiries, order status, and returns in office and phones
- Handle customer complaints and ensure timely resolution
- Maintain accurate customer records and update information as needed- faxes and emails
- Collaborate with cross-functional teams to improve customer experience - Hospitals and other doctor offices
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to empathize with customers and provide exceptional service
- Proficient in using CRM software and other relevant tools
- Detail-oriented and organized
- Ability to work in a fast-paced environment and multitask
We offer competitive compensation and benefits package, including:
- Medical, dental, and vision insurance
- Paid time off
- Retirement savings plan
If you are passionate about customer satisfaction and have the skills to excel in this role, we would love to hear from you. Apply now!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 42 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Experience level:
Weekly day range:
Work setting:
Application Question(s):
- Ability to work Mondays through Thursday 8:30 AM to 5:30 PM ( till last patient checks out sometimes 5:45 PM ) , Friday 8:30 AM to 4 PM
- Have worked in a medical office or medical setting for more then 5 years experience
Experience:
- Medical desk: 5 years (Required)
Willingness to travel:
Work Location: In person