Epic Personnel Partners is hiring a Systems Support Supervisor in Ruther Glen, VA!
Systems Support Supervisor: Ensures the smooth operation and maintenance of IT systems, including workstations, servers, and network infrastructure, while providing technical support and troubleshooting. They also develop training materials, maintain confidentiality, and communicate effectively with leadership to implement solutions and preventive measures.
Salary: $47,500 - $52,000 / YR
Key Responsibilities:
- Install, configure, and maintain Windows-based workstations, handheld devices, servers, and various printer technologies.
- Support Autonomous Guided Vehicles (AGV) and RF/wireless devices.
- Configure, monitor, and troubleshoot network infrastructure and devices.
- Setup, maintain, and troubleshoot user accounts, phones, and software installations/upgrades.
- Develop and update training materials, SOPs, Run Books, and instructional sheets for IT.
- Communicate issues, provide solutions, and implement preventive measures.
- Ensure confidentiality and document network problems/resolutions.
- Maintain site licenses and perform maintenance programs according to standards.
Qualifications:
- Strong in Windows OS and Office applications.
- Have experience with network technologies such as switches, routers, access points, etc.
- 4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange.
- Strong written and oral communication skills, particularly the ability to explain technical concept in non-technical terms.
- Ability to work independently or as part of a team to achieve common goals.
- Strong analytical and technical ability to solve complex problems.
- Strong organizational skills needed. Strong customer service and interpersonal skills required.
- Knowledge of Linux is a plus.
- Warehouse experience and warehouse IT experience is a plus.
- Logistics understanding and technology related to logistics within a warehouse environment is a plus.
- Past work or understanding the process of AGV’s is a plus.
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Epic Personnel Partners is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have held other job titles of Warehouse SCIT Supervisor, SCIT Operations Supervisor, Supply Chain IT Support Supervisor, Warehouse Technology Solutions Supervisor, SCIT Systems Maintenance Supervisor, Logistics Technology Support Manager, Warehouse SCIT Operations Manager, SCIT Infrastructure Supervisor, Warehouse IT Logistics Supervisor, SCIT Services Coordinator, we welcome you to apply!
Job Type: Full-time
Pay: $47,500.00 - $52,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Relocate:
- Ashland, VA: Relocate before starting work (Required)
Work Location: In person