QUALIFICATIONS
- Provide first-line technical support to clients via phone, email, or chat.
- Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
- Experience in a similar IT Support role.
- Excellent verbal and written communication skills.
- Experience with Active Directory, Google Workspace products, or similar platforms.
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
- Windows, Ubuntu, and macOS troubleshooting experience preferred.
- Experience with Jira / Confluence or similar ticketing and wiki services preferred.
- Excellent critical thinking, problem-solving, and prioritization skills.
Job Types: Full-time, Contract
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Foster City, CA 94404 (Preferred)
Ability to Relocate:
- Foster City, CA 94404: Relocate before starting work (Preferred)
Work Location: In person