Position Title: Clinical Supervisor
Department: Counseling and Youth Development Services
Reports to: Associate Vice President of CYDS
Direct Reports: Team of Therapist
Position Objective and Summary:
Under the direction of the Director of Clinical and Counseling Services, the Clinical Supervisor supervises and administers a unit of assigned Psychotherapists providing a wide range of therapeutic services to clients in a community-based outpatient counseling setting and participates in the development and administration of programs as a member of the management team. The Clinical Supervisor also provides direct individual, family, and group psychotherapy services.
Essential Functions and Responsibilities:
Monitoring Service Delivery
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Supervises and administers daily activities performed by a unit of assigned. psychotherapists to ensure clients receive safe and clinically appropriate services.
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Administratively monitors service provided by designated subcontractors.
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Ensures timely and accurate completion of forms, case recording and reports provided by the staff; reviews and provides reports as required.
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Reviews, modifies and approves all written assessments, ITPs and reports for clients assigned to team to ensure appropriateness, accuracy and timeliness.
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Provides regular individual clinical supervision to psychotherapists to ensure client needs are being met in accordance with best practice stands, and DCFS and UCAN policy.
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Monitors completion and appropriate content of case notes regularly.
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Ensures that all data entry is complete, accurate and updated in Profile as required by program standards.
Identifying and Addressing Client Needs
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Effectively applies clinical knowledge to evaluate client situations and needs.
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Develops clear and specific ITP goals for each client based upon his/her individual needs.
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Identifies at-risk clients and behaviors before serious acting-out occurs.
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Successfully engages and develops rapport with a wide range of clients.
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Structures therapy sessions in accordance with ITP goals.
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Creates a therapeutic environment by providing adequate, varied, culturally competent, and developmentally appropriate activities/materials.
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Maintains consistency and safety throughout the session.
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Guides therapists to make ITPs and decisions based on clinically appropriate, best practice, and ethical considerations.
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Provides case consultation and directions on intervention options and problem resolution.
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Uses population specific knowledge and expertise in developing ITPs and therapeutic interventions.
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Considers any cultural factors that may be impacting the client or the appropriateness of services, and proficiently addresses them to provide needed services.
Developing and Leading Employees
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Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary.
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Makes work assignments and provides appropriate level of direction.
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Sets and evaluates clear and collaborative individual performance goals for employees.
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Provides regular individual supervision and performance feedback to employees.
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Coaches and mentor's employee development around professional interests and career goals.
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Recognizes and rewards employee performance, initiative and decision-making.
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Completes meaningful Performance Reviews for all employees and submits as required.
Program Administration and Planning
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Coordinates departmental programs as assigned, including internship/practicum process.
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Participates in department planning; develops and recommends unit policy and procedure changes and operational plans; implements unit projects or plans.
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Develops and maintains educational material for the program and acts as a consultant or seminar leader in areas of specialized knowledge and skills in clinical theory and practice.
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Plans for future changes and develops programs to meet those needs.
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Participates in management team meetings, where plans are developed to ensure safe and clinically appropriate therapeutic services.
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Explains UCAN procedures to employees to help them utilize all available resources for clients.
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Accurately completes all reports and documentation required by contracting and regulatory bodies.
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Ensures all billing documentation is completed and submitted as required.
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Ensures that Crisis Management protocols for the department are followed.
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Manages team expenses by following Finance Dept. procedures in approving petty cash, payments, check requests, mileage and expense reimbursements and other unit expenses.
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Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions; recommendations for salaries, raises, promotions, demotions and terminations.
Quality and Accountability
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Uses UCAN AAA processes to ensure quality and accountability in the work done by team.
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Ensures contract and/or funder performance requirements are met and reports results as necessary.
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Follows all applicable regulatory standards, including COA standards, IDCFS licensing regulations, IDCFS policy and procedure, CPS/ISBE policy and procedure, and Medicaid procedures.
Networking and Team Building
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Acts as a liaison.
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Builds strong interpersonal relationships with team and among the team members.
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Facilitates regular and productive team meetings and encourages team member participation.
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Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs.
Professionalism and Work Conduct
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Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN.
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Acts professionally and maintains appropriate boundaries with clients and staff.
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Reports on work, meetings, training, and job-related activities prepared and as scheduled.
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Understands and supports UCAN’s standard of cultural proficiency and strives to meet it.
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Responds to clients and their families, UCAN staff, DCFS, service providers and other stakeholders in a timely manner and ensures follow up to adequately address their need.
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Performs other related tasks as required or assigned.
Education/Job Experience/Certification:
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MSW or MS/MA in a clinical Human Service field (psychology, counseling).
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Three (3) years supervisory experience.
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LCPC, LMFT, or LCSW required.
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Five to seven years' experience in a clinical setting.
Special Knowledge and Qualifications:
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Understands trauma-informed practice.
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Understands Positive Youth Development.
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Demonstrated clinical skills and clinical supervision skills.
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Is open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.
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Effective verbal and written communication skills.
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Working knowledge of the child welfare system.
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Ability to work both independently and as a part of a high functioning team.
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Experience and ability to use computers for data entry, communication and report writing.
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Car and valid Illinois driver’s license and insurance required.
Work Environment: This position requires use of a car for local travel to multiple UCAN sites and to provide services to clients in their homes and in their community. This position may require the transportation of clients and/or their children. This position may require work on weekends and evenings.