Offers friendly, courteous and confidential assistance to every patient to ensure that the patient has a positive experience while at Adult Pediatric Urology & Urogynecology (ADPU). Maintain accurate information on each patient to facilitate the patient encounter during check-out process. Uses automated systems to expedite patient scheduling and preregistration. Ability to understand and relay procedural instructions to patient so that any up front preparations prior to procedure are understood by patient. Ability to answer high level questions from patient in regards to scheduled procedure so patient is aware of why the procedure is being done. Ensuring patient is provided detailed instructions via office handout on procedure being done during check-out process.
- Serves as the front line patient advocate to patients checking into Adult & Pediatric Urology, PC through the ADPU patient registration process. Follows up with patient prior to departure, scheduling appropriate procedure as directed from the physician.
- Coordinate and schedule procedures as designated by the physicians. Interact with patients’, physicians and other staff both within the clinic and at outside facilities providing accurate, timely and responsive information. Schedule mutually acceptable procedure times for patients and physicians using computerized scheduling system.
- Consistently acts as a customer service representative for the clinic ensuring efficient communication via telephone or in person. Therefore, will seek out appropriate guidance and direction in the performance of responsibilities and duties. Demonstrates good judgment and reasoning skills.
- Verify and enter data such as demographics, insurance information into computerized scheduling and billing system with each encounter with patient. Obtain insurance referrals prior to patient’s appointment. Collect patient co-payment and generate patient receipt. Keep patient appointment on schedule by notifying provider of patient’s arrival.
- Establish and maintain effective working relationships with physicians, staff and management. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. Must have the ability to multi-task efficiently and effectively as necessary. Assist with the filing of medical records in designated areas according to alphabetical filing system. Process all mail documents for office.
ESSENTIAL JOB REQUIRMENTS:
EDUCATION
· High School Diploma or GED Certificate
CERTIFICATIONS
· HIPAA Certification a plus, but not required
EXPERIENCE
· Minimum of six months medical office experience
KNOWLEDGE, SKILLS AND ABILITIES
· Able to multi-task
· General operating systems, word processing, spreadsheet applications, multi- page scanner
· Active team player
· Effectively identifies and resolves problems in a timely manner
· Adapts to changes in the workplace and completing priorities
· Communicates professionally with patients, coworkers, MDs, and manger
· Proficient in keyboarding and windows based software
· Ability to plan work flow and implement appropriate actions
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- AD&D insurance
- Cash balance pension plan
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Medical terminology: 1 year (Required)
- Medical scheduling: 1 year (Required)
- Medical office: 1 year (Required)
- EHR systems: 1 year (Required)
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
- procedure scheduling: 1 year (Preferred)
Work Location: In person