Kimberly. Properties at eXp Realty is dynamic, innovative, and dedicated to providing unparalleled service to our clients. With a focus on integrity, professionalism, and client satisfaction, we strive to exceed expectations in every sale. As we continue to grow, we are seeking a motivated and organized individual to join our team as an Executive and Showing Assistant.
This position requires a detailed, well-organized individual who enjoys and is committed to adhering to the guidelines set by the real estate commission, MLS, etc., and the ability to instinctively follow up, while being able to think creatively and pivot quickly as our team grows. Depending on the number of clients we are serving, your daily activities will have some routine, and may require flexibility without routine such as reviewing various systems to ensure all items are accounted for including scheduling vendors, managing details of upcoming listings, assisting with marketing active listings, and checking in with your team.
Overview:
As an Executive and Showing Assistant, you will play a pivotal role in supporting the Team Lead in various administrative and operational tasks, while also assisting in showcasing properties (prospective and existing buyers, vendors, inspections, walkthroughs, etc.). This multifaceted position requires exceptional communication skills, attention to detail, and a passion for delivering exceptional service.
Top 4 Duties:
1. Executive and administrative support to Team Lead
2. Client and vendor communication
3. Show property and assist with offers
4. Marketing and promotional assistance
Roles and Responsibilities:
1. Executive and administrative support to Team Lead
- Manage e-mail, calendars, appointments, and scheduling for the Team Lead.
- Coordinate meetings, appointment, showings, and events.
- Prepare and distribute correspondence, emails, and documents.
- Plans, organizes, confirms, and updates appointments with clients, vendors, businesspartners, etc.
- Organize and maintain files, databases, and records.
- Maintains a task list / “to do” documentation for team
- Assists with CORE homework.
- Assist in the preparation of listings, (marketing materials, listing presentations, openhouses, etc.) and Buyer details.
- Set up 1:1 with team members
- Assist in the recruiting and onboarding of new team members
- Run errands as needed
2. Client and Vendor Communication
- Serve as the primary point of contact for clients, vendors, and other stakeholders.
- Respond and follow-up promptly and professionally to inquiries via phone, email, and in-person meetings.
- Assist with updates and information to clients regarding the status of their transactions.
- Maintain a high level of customer service and satisfaction and referral program.
- Secure current client referrals - goal is one per month.
3. Show Properties and Assist with Offers
- Schedule appointments and collect/provide feedback rom clients and provide insights to the Team Lead.
- Assist with and/or accompany clients to property showings and open houses.
- Provide information on property features, amenities, and neighborhoods.
- Answer questions and address concerns from any buyers.
- Assist with and/or attend prospective Buyer, Buyer, and vendor access (inspections,photographers, etc.) to homes.
- Prepare property comparables, as requested.
- Provide feedback in Showing Time immediately following showings, no more than 24 hours post showing.
- Attend listing appointments, as requested
4. Marketing and Promotional Assistance
- Research local real estate market trends, property values, and comparablesales.
- Assist in the preparation of market analyses and property valuations.
- Stay informed about industry developments and best practices.
- Plan, manage and coordinate events and happy hours
- Manage gifting, giveaways, and card programs.
- Manage outgoing marketing programs and mail (EOS, LOTH, geographic farmcommunication, holiday cards, post-closing cards, gifts, etc.
- Manage and order promotional marketing materials (seasonal gifts for tent events, pop-by gifts, etc.)
- Grab and go Information (Buyer Packets / Seller Packets)
- Keep track of contact information (current clients, prospective clients, top 50, past clients, etc.)
- Manage close out plan (closings, stellar client reviews, home anniversary campaign, etc).
Move Business Forward
- Refer leads (external and internal).
- Participate in goal setting and strategies for meeting goals.
- Assist with lead generation tactics.
- Own this role in the business.
- Take initiative with new ideas, responsibilities, etc.
- Assist in organizing/coordinating office training sessions, scheduling conference room.
Requirements/Qualifications:
- Proven experience as an Executive Assistant or similar role
- Colorado Real Estate Broker License
- Valid driver's license and reliable vehicle
- Previous experience in real estate, administration, or customer service is advantageous
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational skills and time management skills with the ability to prioritize tasks efficiently
- Excellent communication skills, both written and verbal
- Must have EXCEPTIONAL attention to detail, follow deadlines extremely close, customer service skills, computer skills, and data entry skills (proficiency in Microsoft Office Suite, Apple products, and real estate software such as MLS, CTM eContracts, CRM, etc.).
- Ability to work independently and collaboratively in a fast-paced environment.
- Positive, happy, and can-do attitude
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
License/Certification:
- Real Estate License in Colorado (Required)
Ability to Commute:
- Denver, CO 80206 (Required)
Ability to Relocate:
- Denver, CO 80206: Relocate before starting work (Required)
Work Location: In person