There are two important characteristics possessed by Datamax Technical Specialists: people skills and technical competence.
People Skills
Technical Specialists are responsible for providing technical support for Datamax-managed network service clients. The ideal candidate must be technically savvy, detail oriented, and able to work well with a diversity of personality types in various business and technical settings. The ideal candidate will have a “can do” attitude, exhibit a positive manner when working with clients, and be committed to being a team player.
Technical Competence
Support Desk Technical Specialists are responsible for using tools like ConnectWise to remotely support, proactively manage, and otherwise engage Datamax clients in a positive and productive manner. Strong problem-solving skills are required.
Essential Activities:
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Manage our TechCare® IT service accounts and perform maintenance
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Implement IT projects, such as server/email migrations and other configurations under the direction of project management
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Respond to calls and/or escalated ticket needs of the managed service accounts
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Thorough documentation of knowledgebase entries, all technical tasks, time tracking, client information, etc.
Education:
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High school or equivalent (Required)
Experience/Qualifications:
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Help desk or technical support: 2 years required; 3+ years preferred
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Windows 10+ support: 1 year required; 2+ years preferred
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Microsoft Office and O365 support: 1 year required
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Basic network troubleshooting: 1 year required; 1+ year preferred
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Windows Server 2016+: 1+ year preferred
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MCSA, MCSE, and/or other certifications preferred
Must be able to pass criminal background check and drug screen
Job Type: Full-time
Schedule:
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8 hour shifts Monday to Friday
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Some work outside normal business hours may be required
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On call rotation, including some weekends and holidays
Salary: $45,000.00 - $52,500.00 per year
Benefits:
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Medical / Dental / Vision Insurance
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401k / Profit Sharing
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Short-Term and Long-Term Disability
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FMLA
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Group Life Insurance
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PTO / Paid Holidays
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Educational Assistance
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Employee Assistance Program
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Compensation for on call rotation
Work Location: In-office full time unless on client site