Responsibilities include but are not limited to:
- Provides support for implementation, troubleshooting, and maintenance of IT systems
- Perform the activities of configuration and system operations (mainframe, mini, or client/server based, etc.)
- Perform system capacity analysis and planning, optimizing, system operations, and resource utilization
- Aid users in accessing and using systems
- Manages IT system infrastructure and any processes related to these systems
- Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client problems
- Provides problem identification, diagnosis, and resolution of problems
- Provides support for the deployed systems and hardware problems and remains involved in the resolution process
- Provides support for enterprise programs and applications. Work closely with vendors as needed.
- Recommend upgrades as needed.
- Work closely with management to propose solutions
- Provide Audio/Visual support as needed for all requirements within the school and other departments
- Ability to install and run cable wires as needed for switches, cameras, speakers, etc.
- Must be available to work evenings and weekends for IT support needs
- Provide support for all devices including but not limited to laptops, desktops, iPads, Chromebooks, Smartboards, phones, and any other devices used for all technical purposes
- Provide support and solutions for the VOIP phone systems across all departments
- Provide support for website updates and changes as needed for all departments
Qualifications:
- One of the following certifications: CCNA Routing and Switching, Security+, Microsoft Certified Systems Administrator (MCSA), (ITIL) v3 Foundation Certification
- A minimum of (2) two years of relevant experience
- Experience with virtualized environments and knowledge of provisioning hardware, storage, resources, and configuration/administration, including high availability and failover services. Familiarity with Hyper-V.
- Experience with administering Windows and Google Operating Systems
- Experience in providing support for Office 2016/2019 and O365 applications, Adobe, Antivirus, Google Tools, and other basic desktop administration
- Experience in troubleshooting cabling issues. Be able to install data drops and run their associated cabling to the patch panel. Crimp cable as needed.
- Asset Inventory Support
- Experience in providing support for peripheral devices to include but not limited to printers, desktops, card readers and switches.
- Account Management Services
- Experience with DHCP, DNS, Print Servers, Active Directory
- Experience with server hardware to assist with the replacement of defective parts.
- Experience with firewalls and proxy servers
- Video Conferencing and Audio/Video O&M which includes understanding mixers, microphones, speaker systems. Must be comfortable setting up portable audio system as needed.
- Able to do basic audio and video editing as needed through Audacity, Premier, etc.
- CCTV O&M to be able to order, install and replace security cameras and DVR as needed.
- Basic understanding of MAC OS and Google Chromebook to provide Tier 1 customer support
- Experience with G-Suite O&M to be able to set accounts, create policies, and apply policies as needed
- Provide Access Control O&M to include installation, replacement and ordering of card readers, access hubs and other physical security equipment. Provide and revoke access to personnel as needed.
- Experience with RAIDs, SANs, High Availability, NAS Backups, and Disaster Recovery. Must be able to configure and maintain proper backups.
- Knowledge in configuring L2 and L3 network switches, working with VLANs, and knowledge of routing protocols. Must have a strong understanding of subnets, trunks, port channels, routes, QoS, Wi-Fi technologies, wireless access points (WAP)
- Knowledge in security hardening of operating systems in a standalone environment as well as through GPOs.
- Understanding of VOIP to handle phone lines, phone setup and phone management.
- Familiar with the Ticketing System through Click up or other helpdesk applications
- Strong written skills to clearly document process, tickets and reference guides for non-technical personnel.
- Customer focused. Willing to take calls and stop to listen to customers as needed.
- Tier 1 and Tier 2 Desktop Support
- Configure, deploy, improve, and administer AWS-based resources and cloud native resources.
- Familiarity with Security Technical Implementation Guides (STIGs) and vulnerability management processes
- Take initiative in problem-solving any issues that come up and recommend solutions.
Physical Requirements:
- Must be able to lift 60 LB
- Must be able to operate drills, screwdrivers and basic tools
- Must be able to climb ladders and run or check wires through ceilings and walls for network purposes
- Must be able to travel to PA as needed (1-2 times a year)
- Must be able to communicate, converse, and exchange information with peers and senior personnel
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- College Park, MD 20740: Relocate before starting work (Required)
Work Location: In person