Role: Deskside Support
Location: New York NY – 10019
Duration: Contract
Job Description:
Required Skills:
- Expectation is to support devices and/or equipment (e.g. Thin Clients, laptop, mobile phones, tablets, peripherals, etc.) and related Software.
- Provide on-site technical support consistent with ITIL and PPRE LLC and PIMCO Prime Real Estate GmbH (“PPRE GmbH”) policies.
- provide on demand walk up support for Service Recipients on Service Recipient EUC environment and general computing questions.
- Resolve Incidents and service requests associated with Service Recipient EUC environment.
- Provide break/fix support.
- Advice and assistance to Service Recipients on IT related inquiries.
- Coordinate efforts with other teams and third-Party service providers as necessary to keep Service Recipient EUC environment stable, reliable, and available.
- Replace defective parts and systems, including for preventative maintenance as prudent.
- Perform maintenance and parts management, and monitor during warranty and off warranty periods.
Job Type: Contract
Pay: $18.00 - $19.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: On the road