We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
This position is within the Supported Employment in State Government (SESG) per the requirements of RCW 41.04.770.
Applicants must be eligible for the SESG Program and also meet the qualifications for this position.
At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Programs and Services Division (PSD) has a great opportunity for an Office Assistant to join their team!
The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3.3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
If you are interested in an open and diverse workplace where you gain a sense of purpose from detail-oriented work that is vital to our agency’s goals, then read on!
As an Office Assistant, your ability to complete routine tasks and track work progression through personal accountability and motivation will be key as you work with a diverse and supportive team. While understanding the importance of the details, you will ensure important deadlines are met while being provided the flexibility to perform complex clerical tasks in ways that work for you. You will be personally fulfilling the agency’s purpose of helping every Washington resident live, work, drive, and thrive by processing customer documents accurately and efficiently.
Some of what you will be doing:
-
Performing complex and routine clerical tasks such as copying, filing, faxing, shredding, and sending documents as assigned.
-
Performing online renewals, vault related duties, inventory duties including locking up responsibilities, and assisting other team members with similar tasks.
-
Analyzing documents for accuracy and completeness while following strict security procedures.
-
Reviewing, analyzing, and interpreting driver and vehicle data included in supporting documentation to accurately establish, update, and/or correct records.
-
Providing technical assistance to internal and external customers to resolve a variety of customer issues, inquiries, and complaints both verbally and in writing.
What you will bring:
-
One (1) year of experience and responsibility in an office performing one (1) or more of the following:
-
Clerical or administrative duties such as reviewing documents, records, reports, and/or applications for completeness and accuracy and basic office production functions.
-
Data Entry.
-
Customer Service.
*Experience can be obtained concurrently*
What may help you stand out:-
Two (2) years of experience and responsibility in an office performing one or more of the following:
-
Clerical or administrative duties such as reviewing documents, records, reports, or applications for completeness and accuracy and basic office production functions.
-
Data Entry.
-
Customer Service.
-
Experience using computer equipment and Microsoft Office applications or similar systems.
-
One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
-
Experience using various functionality within DRIVES or similar systems.
-
Experience applying complex rules, laws, and policies or procedures to business practices.
Additional Conditions of employment:-
Ability to lift 50lbs.
-
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
SESG Program Qualifications:
This position is within the Supported Employment in State Government (SESG) Program, per the requirements of
RCW 41.04.770. Applicants must be eligible for the SESG Program and also meet the qualifications for this position.
To be eligible for the SESG Program you must:-
Have a developmental disability as defined in RCW 71A.10.020; or Experience a significant disability as defined in the Rehabilitation Act of 1973 that seriously limits one or more functional capacities.
-
Require supported employment on the job training and long-term support to satisfactorily perform job duties; AND
-
Have a reliable source of long-term support.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
For information about available accommodations, the interview process, or the position contact Dawn Loduha
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference notify
the Recruitment Team. Use a subject line that includes the title of this recruitment.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.