Description:
This position is for a large-scale gated HOA located in Dallas. It is responsible for direct phone
and internet-based customer interaction and promptly resolving a wide variety of inquiries
while ensuring a high level of customer service to homeowners and residents of the community.
Individuals should possess strong written and verbal communication skills, an ability to relate
well to others, exercise judgment, and discretion, and cope with competing demands.
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The candidate chosen will perform administrative and office support activities for the property
manager and the community’s HOA board when directed. Duties may include fielding telephone
calls, receiving and directing visitors (including residents and vendors), word processing, creating
spreadsheets and presentations, filing, site inspections, and loading and unloading supplies from
storage to the onsite office, and vice versa. The position will have a set daily task list and will
also be responsible for completing delegated items and/or errands as they are assigned.
Must have formal training in office procedures and use of office equipment. Must be proficient
with the Microsoft Office suite and adept at Internet research. Must have the ability to
communicate accurately and effectively, both orally and in writing. Must have a pleasant
manner both in person and on the telephone. Must be able to “think on feet” when dealing with
callers and office visitors. Must be customer service oriented with a “can do” approach to work.
Requirements:
Minimum of 3 years of Administrative Assistant experience preferred. Experience in property
management, legal, hospitality, and customer service industry is a plus.
? Positive, innovative approach to problem-solving. Ability to identify and resolve problems promptly.
? Ability to exercise judgment and discretion. Must be professional at setting priorities and coping
with competing demands.
? Neat, professional appearance
? The ability to attend one evening board meeting monthly or annually.
? Duties include assistance with correspondence and coordinating all communications.
? Excellent time management skills and ability to multi-task and prioritize work.
? Attention to detail and problem-solving skills.
? Strong organizational and planning skills.
? Able to work independently.