Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.
Position: Customer Success Manager
This Customer Success Manager position will be State and Local focused.
Responsibilities:
Proactively manage a portfolio of customers from trial to implementation to ongoing delivery
Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
Understand customers’ needs and priorities to optimize the use of their platform
Identify new opportunities: up-sell, cross-sell, additional training
Effectively communicate application features and product information for new releases and facilitate their adoption
Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
Resolve billing and support inquiries in a timely and productive manner
Coordinate small customer projects
Onboard new team members
Bring senior experience to the team
Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO
Physical Demands:
Requirements:
Experience as a Customer Success Manager or similar role at an enterprise software company (2 year minimum) and/or a military/government/law enforcement/public safety focussed company
Well-organized and excellent time management abilities
Proven ability to collaborate and build strong relationships with customers
Exceptional oral and written communication skills and attention to detail
Passion for technology and public safety
Bachelor's degree or equivalent experience
Ability to travel within United States
Benefits:
Medical, Dental, Vision, STD and LTD Plans
FSA - Medical and Dependent Care
EAP and wellness programs
13 Paid Holidays
Unlimited PTO
Flexible work environment - 100% remote
401(k) plan
The expected annualized salary compensation for this position is between $80,000 - $100,000 with participation in our stock equity plan, and an annual at-target incentive bonus opportunity of at least 10% of salary at 100% achievement (actual achievement % will vary). This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location.