FRONT DESK CLERK
Department: Front Desk
Supervisor: Front Office Manager
DUTIES: Accurately and efficiently check in and check out guests using a computer system, assist guests as requested, handle cash, answer telephones and make reservations when necessary.
PERSONAL CHARACTERISTICS:
1. Appearance: Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle, neatly trimmed beard or mustache, if applicable.
2. Behavior: Friendly, positive, professional, interested in job and guests, team player.
3. Basic Skills: Able to efficiently and accurately operate the front desk computer, honest, loyal, dependable, able to organize and plan, patience, basic arithmetic.
4. Communication Skills: Good grammar, strong verbal skills (bi-lingual an asset), legible handwriting, able to communicate accurately and effectively with guests in verbal and written form.
5. Other: Basic understanding of guests’ needs and desires and methods of servicing to the guests’ satisfaction, adaptable to change.
JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:
1. Previous Experience: Previous front desk clerk experience is desired, money handling, complaint handling, guest service.
2. Special Skills: Handling guest complaints and requests, salesmanship, problem solving, attention to detail.
3. Product Knowledge: Hotel rooms procedures, PBX, reservations, bell service, hotel facilities, hours of operation.
4. Other: Knowledge of city.
WORK BENEFITS
- Vacation, Holiday, Floating Birthday & Sick Leave
- Health Benefits & Life Insurance
- 401K Plan
- Discounted Hilton Hotel Rooms located Worldwide
- $100 Incentive upon completing each month of employment (up to 3months)
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work setting:
Work Location: In person