Hanes Geo Components (HGC) in St. Albans, WV, a division of Leggett & Platt Inc., is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. HGC is the leading distributor of geosynthetics, erosion control, and soil stabilization products used in the construction industry. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
Duties:
- Provide outstanding customer service by answering incoming calls and responding to customer inquiries promptly and professionally
- Assist customers with product information, order status, and general inquiries
- Handle customer complaints or concerns with empathy and find appropriate solutions
- Make outbound calls to follow up with customers or provide updates as necessary
- Prepare and submit customer quotes as needed
- Collaborate with other departments to resolve complex customer issues and provide product literature as necessary
Qualifications:
This person must be focused on providing exceptional customer service, have excellent verbal and written communication skills, ability to multi-task, be proficient and accurate with data entry, competent math skills (converting square feet to square yards), and have exceptional computer skills. An Associates Degree in business, marketing, etc. is preferred. Competitive hourly pay rate and benefits offered: health/dental/vision insurance, 401-k plan, and discounted stock program.
Our Values
Our values speak to our shared beliefs and describe how we approach working together.
- Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
- Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
- Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
- Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.
Our Commitment to You
We are actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Hanes Geo Components and Leggett & Platt are comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!
We welcome and encourage applications if you meet the minimum qualifications.
Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
Shift:
Weekly day range:
Work setting:
Work Location: In person