Summary:
FACC Texas ( French American Chamber of Commerce ) is seeking for its client an ERP Customer Support Specialist. The client specializes in automation billing software.
The candidate must have a strong accounting background.
The client has been awarded “Great Place to Work” multiple times.
Main responsibilities:
Providing quality functional support to clients.
Analyzing and documenting customer requests.
Providing quick and effective solutions to meet their needs, resolve difficulties encountered, and follow up on their resolution until the end.
Cooperating with internal teams (Sales, Project, R&D, IT) to respond to customer requests and ensure that issues are resolved quickly and effectively.
Assisting our clients in using and configuring the software's functional settings.
Contributing to the continuous improvement of Yooz's solution by providing feedback and suggestions from clients.
Responsible for customer satisfaction, retention, and reference-ability for all assigned accounts.
Sharing knowledge with your team through strategic and operational planning sessions at regularly scheduled onsite meetings.
Utilizing a deep understanding of each customer’s environment to identify customer needs and implement solutions that will accelerate their success.
Requirements:
You have a degree in accounting (bachelor's degree), or confirmed professional experience as an accountant.
You have full mastery of the Expert-Accountant ecosystem in terms of invoice dematerialisation software
You are very knowledgeable with accounting ERPs such as Sage (Intact), Netsuite, QBD/QBO, CDK, Microsoft GP, etc.
Excellent communication skills and ability to interact with customers in a clear, professional, and courteous manner.
Good analytical and problem-solving skills.
Strong customer orientation, passion for helping customers solve their problems.
Ability to work in a team and collaborate with other team members to solve customer
problems.
Good adaptability and ability to quickly learn new technologies.
Language:
Strong written and verbal English is mandatory.
French fluency is optional but very useful.
Spanish is a +
Benefits:
Base pay + performance-based bonuses
Generous paid time off and 11 paid holidays
Multiple Health, dental and vision insurance options for the entire family starting your 1st full month of employment
Group life insurance
Pet Insurance
401(k) plan employer match
Short term/ Long term disability
Maternal/Paternal/Illness Leave
Quarterly team events and activities
Additional employee perks: Free workout classes, Bi-monthly Happy Hours, Monthly free
lunch for employees, Employee Discount Program, Cares Day (Community Service)
Job Type: Full-time
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Coppell, TX 75019: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Accounting software: 3 years (Required)
- Customer support: 3 years (Required)
- ERP systems: 3 years (Required)
Work Location: In person