Job Purpose
The overall purpose of the Case Manager is to provide comprehensive case management, financial counseling, and assistance to prevent veterans and their families from becoming homeless.
Qualifications
- Bachelor’s degree in social services is required
- Minimum two years of experience in case management, life skills as well as conducting assessment and counseling services
- Associate’s degree with 4-5 years of experience in case management, life skills as well as conducting assessment and counseling services is acceptable
- Experience providing services to veterans is strongly preferred
- Experience delivering services to SUD, COD, or homeless population is also preferred
- Valid Wisconsin Driver’s License in good standing and current/valid auto insurance
Duties and Responsibilities
- Delivery of case management and supportive services to homeless veterans; maintain case files
- Review Intake Specialist’s screen, matrix, categorization, and comprehensive assessment
- Make a determination of supportive service needs
- Develop a Housing Identification and Stability Plan
- Provide housing stability counseling:
- Awareness and referral to rental and rent subsidy programs
- Awareness and referral to housing assistance programs
- Educate participants on supportive service availability and client rights, including:
- Resolution or intervention of mortgage delinquency
- Home maintenance and financial management
- Develop and monitor Single Coordinated Care Plan for participants
- Request temporary financial assistance after obtaining approval from Program Manager
- Make program referrals and establish linkages with appropriate agencies/service providers to assist participants obtain needed supportive services, including, but not limited to:
- Non-compensation benefits from the VA
- Vocational and Rehabilitation Counseling
- Employment and Training Services
- Childcare Providers and Assistance
- Protective Payee Services
- Direct Financial Assistance
- Execute participation agreements with participants
- Maintains accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using required case management forms and maintains required HMIS records
- Coordinate with additional staff to provide pick-up/drop-off transportation services and administer bus tickets
- Provide financial counseling and assist participants in developing a personal budget
- Create a discharge plan for participants including referral options
- Other duties as requested or assigned
We are an EEOC/AA/ADA employer.
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