Hotel Front Desk Agent
DoubleTree Downtown San Antonio is seeking friendly and experienced Front Desk Agent/Relief Audit to join our team!
Ideal Candidate will have previous full-service hotel experience and OnQ property management system knowledge
Base Pay: starting at $13/hour plus HOLIDAY PAY
$100 Signing Bonus after 30 days
$250 after 90 days
Responsibilities:
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Demonstrate exemplary customer service
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Maintains the cleanliness and neatness of the front desk area.
Job Type: Full-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Experience:
- OnQ Property Management System: 1 year (Preferred)
- Hotel Front Desk: 2 years (Preferred)
Work Location: In person