Overview:
Service Manager
The Service Manager oversees the operation of the branch’s crane service business.
Responsibilities:
- Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
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Develop and implement the crane service budgets
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Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
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Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
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Determine staffing requirements based primarily on the labor utilization rate
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Supervise all department personnel
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Assist with the follow up on active service and inspection repair quotes
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Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
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Assist with sales initiatives, account sales and technical expertise
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Provide instruction and training to employees as required
- Ensure all personnel are in compliance with safety regulations including OSHA guidelines
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Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
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Provides sales support to maintain or grow existing customer relationships and gain new customers
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Monitor employee and technicians' work time for payroll
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Complete performance reviews, develops and manages employees
- Authorize all expenditures handled directly by the service
- Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
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Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
- Assist Service Writers understanding completed inspection reports to formulate quotes
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Perform other duties as assigned
Qualifications:
Education
A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.
Experience & Skills
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4 years experience involving administrative, customer service or technical environment
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Expert knowledge of the crane service industry
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Strong time-management skills
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Exceptional decision-making skills
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Effective strategic management skills
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Exceptional communication skills
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Ability to plan and delegate
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Ability to devise strategic planning
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Ability to divide a task into subtasks and delegate them to their team members
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Must successfully complete a criminal background check, physical, drug screen, and E-verify
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
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Team-oriented environment
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A real Work life/ Home life balance
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Growth and Development Opportunities including a Lifelong Learning Career Path
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Humble, Hungry, Smart Culture
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Market Competitive Salaries
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Free Virtual Doctor visits with $0 copay (Teledoc)
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Tuition Reimbursement
Mazzella Core Values:
Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics