ROLE DESCRIPTION:
As a Receptionist - State Farm Agent Team Member with Tonia Kiser - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer multiple phone lines and successfully route each call
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Take copious notes and essential message points from customers to ensure proper service resolution
- Use exemplary communication to efficiently meet the needs of customers while promoting the agency brand
- Ability to successfully identify opportunities and pivot to licensed team members
QUALIFICATIONS:
- Dedicated to customer service
- Excellent phone voice and skills, managing multiple lines at once
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Calm, yet friendly and personable skills
BENEFITS:
- Hourly pay plus potential bonuses
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience