Trace3 Staffing is supporting client in need of a Help Desk Technician to support a client in Plymouth, MN. This role is hybrid.
Job Title: Help Desk Analyst
Job Overview:
We are seeking a dedicated Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations within our IT environment. As a Help Desk Analyst, you will play a crucial role in resolving technical issues promptly and efficiently.
Duties:
- Respond to help desk inquiries and provide technical support to end-users
- Troubleshoot hardware and software issues related to Windows Server, Mac OS, and other systems
- Manage firewall configurations and ensure network security
- Utilize tools such as Meraki, Remedy, ServiceNow, and SCCM to track and resolve incidents
- Assist in maintaining TCP/IP networks and resolving connectivity issues
Experience:
- Proven experience in a help desk or technical support role
- Familiarity with Windows Server, Mac OS, firewall management, and network troubleshooting
- Proficiency in using tools like Meraki, Remedy, ServiceNow, and SCCM
- Strong understanding of TCP/IP protocols and network configurations
Skills:
- Help desk support
- Technical support
- Windows Server
- Firewall management
- Meraki
- Remedy
- TCP/IP protocols
- Mac OS troubleshooting
- ServiceNow proficiency
- SCCM utilization
Join our team as a Help Desk Analyst and contribute to the seamless operation of our IT systems. If you have a passion for technology and enjoy problem-solving in a fast-paced environment, we welcome your application.
We offer competitive compensation packages along with opportunities for professional growth and development.
Note: All positions are paid; we do not offer unpaid internships.
Job Types: Full-time, Part-time
Pay: $21.39 - $37.00 per hour
Experience:
- Help desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
Ability to Commute:
- Minneapolis, MN 55447 (Required)
Ability to Relocate:
- Minneapolis, MN 55447: Relocate before starting work (Required)
Work Location: Hybrid remote in Minneapolis, MN 55447