Overview:
We are seeking a skilled Front Office Manager to oversee the daily operations of our front desk and ensure exceptional guest experiences. If you have a passion for hospitality and possess strong customer service skills, we invite you to join our team.
Duties:
- Manage all front office activities, including guest check-in/out, reservations, and inquiries
- Supervise front desk staff, providing training and guidance as needed
- Ensure efficient operation of phone systems and respond to guest inquiries promptly
- Conduct night audits to reconcile daily transactions and prepare reports for management
- Maintain a welcoming atmosphere for guests and address any issues or complaints effectively
- Implement and enforce hotel policies and procedures to maintain high standards of service
Experience:
- Proven experience in customer service, required in a hotel or hospitality setting
- Familiarity with front desk operations, including check-in/out procedures and reservation systems
- Knowledge of night audit processes and financial reporting
- Strong Leadership and able to guide the front desk staff
- Strong communication skills and phone etiquette
- Background in hospitality management or related field
Joining our team as a Front Office Manager offers the opportunity to contribute to a dynamic work environment with room for growth. If you are dedicated to providing exceptional guest service and have the required experience, we welcome your application.
Please be aware that Holiday Inn Express & Suites Coon Rapids is a smoke-free property. Smoking, including the use of electronic cigarettes or any other vaping devices, is strictly prohibited in all indoor and outdoor areas of the hotel premises, including guest rooms and common areas.
In addition, as part of our commitment to maintaining a smoke-free environment, all employees are prohibited from smoking during working hours. This policy extends to all areas of the hotel property.
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work setting:
Experience:
- Hotel management: 3 years (Required)
Ability to Commute:
- Minneapolis, MN 55433 (Required)
Work Location: In person