Full job description
Position Summary :
The General Manager is responsible for the overall operation of the hotel including the Rooms, Food & Beverage, Administrative, Sales, Marketing and Maintenance Divisions. General Managers set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance. Tasked with cultivating a best-in-class team, the General Manager is responsible for leading hiring, training, and retention efforts. Additionally, the General Manager is responsible for driving revenue and profit though direct over site of the on-property sales team through effective partnership with the corporate sales and revenue management leadership to drive top-line revenue while controlling expenses to meet budget. Successful General Managers will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.
What you’ll be doing…
- Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
- Effectively manage budgeted revenue by partnering with sales and revenue management.
- Control purchasing to ensure effective management of controllable expenses.
- Hire, train, and motivate an effective hotel team to deliver on guest expectations.
- Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
- Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
- Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
- Listen to guests and empathize with their challenges and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Must have experience managing Hilton/Marriott Brands.
- Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
Qualifications
· Excellent interpersonal skills with the ability to establish and maintain positive relationships with people: be they Corporate, Ownership, Guests, Colleagues, and vendors.
· Familiarity in primary market with focus on creating unique and hospitable guest experiences.
· Track record of agile leadership with a test and learn mindset with team members.
· Creative mind and entrepreneurial spirit.
Job Type: Full-time
Pay: $90,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Nights as needed
- On call
- Weekends as needed
Experience:
- Hotel management: 4 years (Required)
Ability to Commute:
- Burlington, VT (Required)
Ability to Relocate:
- Burlington, VT: Relocate before starting work (Required)
Work Location: In person