- Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Education and Experience High school diploma or equivalent. Customer service experience required. ESSENTIAL DUTIES Customer Service Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Transferring Biopsy-Results call to designated representative per location Transferring billing concerns to designated department Ensures that appropriate actions are taken to resolve customers’ problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Making outbound calls/Call back requests/ Recall list Billing/Insurance Authorization/Clinical Support Sending out emails regarding referrals, prescription refills & Pre-Authorizations, Medical Record Requests and or any patient complaints, etc. Submitting insurance authorization requests to auth department and returning patient call when its uploaded Listening and processing after hour voicemails Scheduling for all offices; New patient appointments, follow up, cosmetic consults, cosmetic appointments (All Surgeries (Excisions, Mohs) to be emailed or transferred to offices Performing reschedules for offices changes Performs other related duties as assigned.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Las Vegas, NV (Preferred)
Ability to Relocate:
- Las Vegas, NV: Relocate before starting work (Required)
Work Location: In person