About Us: Beer Line Cleaning USA is a leading provider of draft beer system maintenance, offering beer line cleanings, maintenance, repairs, and installations. We are dedicated to ensuring the highest quality of service for our clients, and we are looking for a Scheduling Coordinator to join our team.
Job Description:
Responsibilities:
- Coordinate and schedule appointments for draft system cleaning services with existing clients.
- Manage the scheduling of service calls for urgent issues or malfunctions in draft systems.
- Assist in organizing and maintaining maintenance schedules for draft system upkeep.
- Coordinate appointments for draft system installations, working closely with the installation team.
- Communicate effectively with clients to confirm appointments and address any scheduling conflicts.
- Maintain accurate records of appointments, schedules, and client communications.
- Collaborate with the team to ensure smooth scheduling operations and timely service delivery.
Qualifications:
- Proficiency in Google Sheets or Microsoft Excel.
- General computer knowledge.
- Strong organizational skills.
- Excellent customer service skills.
- Ability to multitask and adapt quickly to changing priorities.
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team.
What We Offer:
- Dedicated phone line and email for client communications.
- Computer and headset provided.
- Comprehensive training on our software and scheduling processes.
- Supportive work environment with opportunities for growth.
Beer Line Cleaning USA is committed to providing equal employment opportunities to all individuals. We encourage applicants from all backgrounds to apply.
Job Type: Full-time
Pay: $20.28 - $24.48 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
Application Question(s):
- Do you have experience in dispatching/Scheduling jobs for service technicians?
Experience:
- Customer service: 5 years (Preferred)
- Computer skills: 5 years (Preferred)
Location:
- New York State (Required)
Work Location: Remote