Description:
The Customer Service Sample Representative (CSSR) will ensure excellent customer service, receive all laboratory samples into the LIMS system, receive all laboratory supplies, and coordinate customer pickups.
Essential Duties and Responsibilities
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Greets visitors, ascertains nature of business and escorts visitors to appropriate personnel.
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Answers telephone, provides information to callers, and/or routes calls to appropriate personnel.
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Maintain customer satisfaction and appropriate confidentiality.
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Receives and secures all incoming laboratory samples mailed or collected through courier services or customer drop-off.
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Enter laboratory worksheet/sample submission form information into LIMS.
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Print the appropriate labels from LIMS for each sample and verify the information is accurate.
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Subsample and distribute samples to Pesticide, Microbiology, and Chemistry departments.
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Communicate with Pesticide, Microbiology, and Chemistry staff on samples that require priority for testing (Rush Samples).
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Receive and track all sample surveys – for Walnuts, Prunes, etc.
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Maintains contact with customers and works with the laboratory team for any customer communication.
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Receives and disseminates all inbound laboratory supplies to applicable laboratory departments.
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Perform 100% proof checks on daily paperwork for ISO compliance.
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Create FEDEX labels, request pickups, and send samples and supplies via FEDEX when needed.
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Support the laboratory by creating purchase orders and placing orders for the laboratory.
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Proficient in verbally reporting results to customers and basic understanding of the tests performed.
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Create customers and usernames in LIMS for customers and accounting.
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Coordinate and communicate all customer courier stops and pick-ups.
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Support the laboratory operations and customers by picking up and dropping off samples and supplies, when needed.
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Responsible for filing and keeping documents organized.
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Extensive database entry and support the laboratory operations by performing any administrative and clerical duties including customer certificates.
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Knowledge of ISO 17025 Quality procedures related to their primary job/area of responsibility.
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Support the Quality department by performing weekly checks.
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Knowledge of basic sanitation techniques; good laboratory practices.
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Assist in other assigned duties as needed.
Requirements:
- The applicant will possess a high school diploma or GED; an AA degree in Biology and/or Chemistry is preferred.
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Highly organized, energetic, resourceful, and creative problem solver.
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Strong organizational and time management skills.
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Ability to adapt and be flexible within a changing work environment.
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Proficiency in MS Office (Word, Excel, and Outlook).
DFA of California complies with the CA Fair Employment and Housing Act and the ADA and will consider reasonable accommodation measures for eligible applicants/employees to perform the essential functions of the job.