MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.
This position is accountable for managing the Dallas enterprise AR collections team and operations. The candidate should have experience managing teams with portfolios in excess of $100M across multiple brands. Specifically, we require a hardworking, diligent problem solver, critical thinker and relationship builder to provide leadership to our receivables function. The perfect candidate will be motivated to improve the customer experience post-transaction and to coach other team members. This includes reconciling customers’ accounts, performing payment analysis and managing communication externally on accounts receivable, invoice corrections and billing issues.
This person is a leader of a Customer Experience team (our name for our customer focused AR teams). Customer experience goes beyond asking for payment. A customer experience manager and their team understand what is preventing a customer from paying and then solving that problem. Solving the problem should include preventative action such that the specific type of error does not reoccur on any customer account. This should result in an effective and efficient collections organization while supporting the company’s critical financial and operational objectives (Accounts Receivable, DSO, cash).
The specific job duties include:
- Manages the Customer Experience Team, including hiring, training, development, and mentoring of the team.
- Oversees the restructuring of teams and systems to deliver an efficient, effective collections organization.
- Monitor the proper metrics to drive high performing outcomes.
- Work with Customer Experience Specialists and business partners to identify collection problems and recommend a closed loop corrective action for slow/poor paying customers.
- Administer critical response to delinquent accounts up to and including legal action.
- Monitor summary statements to identify trends and potential problems.
- Manage and reduce financial issues daily.
- Work with Customer Experiences Specialists to identify rate, business rule, billing and cash application problems and follow through with assigned Customer Experience Specialist and other departments for corrective action.
Required skills, experience and education:
- Intermediate skills in Excel
- 4-year degree in Accounting, Finance or Business or equivalent professional experience
- Excellent written and verbal communication skills
- A track record of problem solving including creating preventative measures
- Strong leadership skills to coach, motivate and manage team members to drive performance across the team.
- Demonstrated measurable experience improving customer and business relationships while serving in an AR leadership role.
- Ability to increase scale while decreasing or stabilizing cost.
- Ability and comfort performing duties on the phone with external customer and vendors
- Aspire to high level of professionalism and integrity.
At MODE, we’re dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.
MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Supplemental pay types:
Work Location: In person