Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers.
Responsibilities:
- Answer incoming customer calls in a professional manner
- Provide information about policies
- Process customer policy change requests
- Resolve customer complaints promptly and effectively
- Take premium payments from customers
- Conduct outbound calling to set up policy reviews
Requirements:
- Strong phone etiquette and customer service skills
- Proficiency in English; fluency in Spanish is a plus
- Ability to communicate effectively with customers
- Team player
- Basic sales skills to upsell products or services
- Analytical skills to assess customer needs and provide appropriate solutions
Join our team and enjoy a rewarding career helping customers with their inquiries and concerns. Apply now to be part of our dynamic customer service team!
Job Type: Full-time
Pay: From $36,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- No experience needed
- Under 1 year
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Ability to Commute:
- Birmingham, AL 35209 (Preferred)
Work Location: Hybrid remote in Birmingham, AL 35209