```Duties```
- Provide technical support and troubleshooting for desktops, laptops, and software applications
- Install, configure, and maintain operating systems and software on end-user devices
- Respond to user inquiries and resolve technical issues in a timely manner
- Collaborate with team members to identify and implement solutions to improve IT infrastructure
- Document and track support tickets using IT service management tools such as ServiceNow or Remedy
- Assist with the setup and maintenance of LAN, VPN, and other network connectivity issues
- Support and maintain office productivity software such as Microsoft Office
```Requirements```
- Proven experience in desktop support and software troubleshooting
- Familiarity with IT service management tools such as ServiceNow or Remedy
- Knowledge of operating systems (Windows, macOS) and common software applications
- Understanding of IT infrastructure components including LAN, VPN, and network connectivity
- Strong problem-solving skills and ability to work independently or as part of a team
- Excellent communication skills to effectively interact with end-users and team members
- Experience with ticketing systems like Jira for issue tracking is a plus
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the organization.
Please submit your resume highlighting relevant experience for consideration.
Job Type: Full-time
Pay: $21.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation package:
Schedule:
Work Location: In person