The Customer Care Specialist independently processes multi-state workers’ compensation claims telephonically and provides administrative support to Claims Customer Care Department.
ESSENTIAL FUNCTIONS
- Answer incoming calls and document claim file activities for multi-state workers’ compensation claims.
- Set up new losses and document claims file activities upon loss intake.
- Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests.
- Assist clients with MPN/HCN/MCO network provider lookups.
- Handle unidentified mail.
- Other duties and projects as assigned.
COMPETENCIES/QUALIFICATIONS
- Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills.
- Possess a strong understanding of human nature and motivation principles.
- Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity.
- Computer literacy including strong familiarity with Microsoft Office Suite.
- Ability to type 45 WPM.
- Responsiveness to changing business needs.
- Ability to work with limited supervision.
- Ability to multi-task while also maintaining attention to detail.
- Ability to adhere to the code of ethical conduct.
EDUCATION/EXPERIENCE REQUIREMENTS
- Minimum Education: High School Diploma or equivalent.
- Preferred Education: College degree preferred.
- 2 years of customer service and/or call handling experience in a call queue
- Desire for career development within the insurance industry.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person