Police Telecommunicator Supervisor - University Police
Hiring Department: University Police
Location: Chicago, IL USA
Requisition ID: 1025832
Posting Close Date: 6/26/2024
About the University of Illinois Chicago
UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
Description:
Position Summary
The Telecommunications Supervisor oversees Police Tele communicators that process calls regarding emergency and non-emergency situations. Monitors the incoming processing and dispatching of calls, ensuring appropriate response units are dispatched. Promotes a positive work environment and encourage positive attitudes. Assists in overseeing the smooth operation of the multi-unit Communications Center, by providing direction to police Tele communicators and arranging for additional staff to ensure staffing requirements are met.
Duties & Responsibilities
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Supervises and coordinates the activities of Police Tele communicators to assure compliance with department goals, policies and procedures, as well as with specific individual instructions.
- Ensures that the communication room is adequately staffed on a 24/7 basis. Ensures all pertinent operational information is passed along to incoming shift personnel.
- Ensures that all Police Tele communicators are properly trained to respond to routine and emergency-related matters. This includes emergency alert / notification systems for the entire campus.
- Monitors and evaluates the job performance of Police Tele communicators on a routine schedule via monitoring/evaluation software. Conducts corrective action and discipline when necessary.
- Serves as a liaison between law enforcement supervision and police telecommunications personnel from UIC Police Department, as well as other agencies and jurisdictions.
- Receives and interprets in-coming citizen complaints, inquiries, and reports of emergency and non-emergency situations; logs; coordinates, disseminates, and maintains records of messages; disseminates information regarding safety.
- Performs duties of the next lower level of this series. This includes: operating telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system.
- Perform other related duties and participate in special projects as assigned. May attend meetings and events in the absence of the Communications Center Manager.
Minimum Qualifications Required:
- No record of conviction of a felony or a crime involving moral turpitude.
- High school diploma or equivalent.
- Two (2) years (24 months) of full-time experience as a Police Telecommunicator/dispatcher or a certified 911 operator with a federal, state, county, college or university, municipal, or public institutional police organization having a recognized merit system.
Preferred Qualifications:
Minimum of 3 years of full-time experience as a Police Tele communicator or a certified 911 operator with a federal, state, county, college, or university, municipal, or public institutional police organization
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation