Serve as initial point of contact for REC Foundation clients and interested parties
Provide excellent customer service via phone and email support to both our staff and customers
Answer high volumes of emails, calls, and letters sent to the REC Foundation with a focus on communications regarding purchase orders, payments, and unpaid invoices
Apply purchase orders and payments to open invoices
Process payments via phone
Resolve outstanding payment through communication with clients and vendors
Assess customer needs by clarifying with the customer what is needed, determining the appropriate course of action, assisting the customer with resolution, and following up if needed
Prepare documents/materials using word processing, spreadsheets, database, and presentation software
Assist in the processing, reconciling, and recording of expense account information for company representatives
Maintain organization documents; maintain confidentiality of sensitive information
Compile reports
Perform administrative duties as assigned