POSITION SUMMARY
The Program Services Manager oversees the daily operations of the Day Resource Center. This role provides oversite of the program and supervision to the Community Case Managers, Housing Navigator, and Interns as they fulfill their roles toward supporting the client individual needs. The Program Services Manager is responsible for providing support to the case managers in assisting clients to locating and maintaining housing. Through a professional and effective relationship with agency clients, the Case Manager Supervisor provides case managers with support in assisting clients specializing in mental health, intellectual developmental disabilities, and substance abuse. The Program Services Manager may be required to maintain a caseload of clients as needed.
ESSENTIAL FUNCTIONS
- Provides administrative supervision and leadership to program staff that interact directly with the clients. • Knowledge, understanding, and implementation of principles of housing first, and harm reduction principles. • Ensure the program is functioning as intended and continue to support the mission of the agency. • Develop, update and enforce the policies and procedures for the Day Resource Center • Supervises interns as appropriate • Researches and implements best practice service models for chronically homeless, shelters and housing support • Monitor and manage expenses to program budget • Maintains funder compliance, i.e. HUD, ESG, Foundations • Maintain an atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner • Collaborate with community agencies to provide best services to clients. • Focus on client empowerment evidence based or adopted best practices in providing services, seeking to assist clients to build on strengths in addressing treatment needs. • Ability to work with a diverse population, with specific concentration in mental health, substance abuse, intellectual developmental disabilities, and physical disabilities. • Oversees, facilitates, and trains staff on group development focusing on the needs of the clients • Orients and trains all new program staff and interns.
DUTIES / RESPONSIBILITIES
Client Services • Ensure client needs are identified and responded to in a timely manner. • Ensure that professionalism is demonstrated with respect to identification and response to client needs. • Demonstrate a complete understanding of harm reduction and ensure the staff is trained and demonstrating this skill. • Oversee the monitoring of client behavior and provide feedback/consequences as necessary to the Director of Programs • Provides direct service to clients when necessary and appropriate. • Responds to inquiries, gives appropriate information and referrals, and documents, as necessary • Organizes and participates in clinical conferences and staffing with clients as needed. • Manage with strengths-based approach regarding client services Staff Management • Provide general supervision for the program and team of case workers that work with clients. • Interview job applicants for positions and make recommendations for hiring to Director of Programs • Outline and delegate staff responsibilities. • Facilitate program meetings (regular and special) • Identify areas for professional growth and develop applicable training opportunities for staff and incorporate it into their performance management. • Provide weekly supervision meetings with all staff to support on-going communication, provide guidance, and manage issues in a timely manner. • Conduct administrative and clinical meetings with a goal to ensure effective communication among all staff regarding administrative and clinical issues. • Ensure staff is trained and performing appropriately with regard to motivational interviewing, trauma informed care, housing first, and harm reduction methods General • Participates in community committee/workgroup as requested/required • Partner and communicate with PADS Permanent Supportive Housing and Shelter services to understand the scope of services offered to have a complete understanding of what client’s experience. • Provide regular review of client physical and electronic files and ensures the files are accurate and complete • Addresses staff and/or client grievances in accordance with PADS policies • Obtain monthly service statistics from HMIS Administrator and provide other statistical information as requested by upper management regarding program specific data • Ensure accurate data quality standards in HMIS – no less than 90% accuracy for the program • Other duties as assigned.
REQUIREMENTS / QUALIFICATIONS
Education / Experience / Skills • Bachelor’s Degree Required; (experience may be substituted in lieu of education) • 3+ years in human services related field (Advanced education may be substituted in lieu of experience) • 2+ years supervisory experience • Knowledge of HUD/ESG requirements/regulations • Knowledge of tenant and landlord rights/laws • Effective personal organization and time management Job Description Page 3 • Strong communication skills • Self-starter • Technology proficiency, including Microsoft Office Suite • Detail Oriented • Excellent interpersonal relation skills • Strong leadership abilities • Ability to work independently and problem solve • Ability to identify gaps in procedures and services and develop a more effective/efficient plan • Demonstrates a passion for the PADS mission and does so in a consistent and professional manner Hours and Working Conditions • Full-Time • Scheduling flexibility may be required; including evening and weekend hours • On-Call rotation
Job Type: Full-time
Pay: $50,000.00 - $56,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Waukegan, IL 60085: Relocate before starting work (Required)
Work Location: In person