At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
We are seeking a Program Office QA/QC Director with a robust background in audit, testing, QA/QC, or compliance. The ideal candidate must have over three years of experience leading an Audit, QA/QC, or compliance team, and hold a CRCM or CIA certification or similar risk certifications or designations. Join us in this exciting opportunity!
This position can work remotely in the continental U.S. with occasional business travel.
Relocation assistance is not available for this position
What you'll do:
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Provides oversight and manages independent testing plan to ensure compliance with applicable policies/procedures and laws/regulations.
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Develops and executes a risk-based annual test plan in collaboration with second line control partners.
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Oversees operational risk testing activities in accordance with established timelines and high standards of quality.
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Oversees the objective reporting and communication of operational risk test findings and remediation of issues to appropriate stakeholders.
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Prepares and presents executive briefs to internal and external stakeholders.
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Develops and monitors budgetary and/or operation performance of department resources.
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Builds and oversees a team of employees for assigned area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
What you have:
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Bachelor's Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years total experience).
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8 or more years of relevant work experience (internal/external audit, operational risk/compliance testing, quality assurance).
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3 years of direct team lead or management experience required.
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Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.
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Experience working in a highly regulated environment.
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Advanced knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.
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Previous experience developing executive briefs and presenting to key internal and external stakeholders.
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Demonstrated ability to communicate effectively at all levels of management.
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Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
What sets you apart:
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Experience working with SLOD regarding Audit, Testing, QA/QC, with strong collaboration skills to challenge processes, persuade and educate effectively.
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3 years of leadership, mentoring and coaching to include verbal/written communication skills developing positive relationships with business leaders.
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Certified Regulatory Compliance Manager (CRCM), Certified Audit Professional (CIA) (Preferred)
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550- $230,400.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.