RJ Julia Booksellers seeks a driven, hands-on, collaborator to assist the Operations Manager in overseeing our Just the Right Book! (JTRB) personalized subscription program.
Reporting directly to the JTRB Operations Manager, the Customer Support Specialist oversees all aspects of customer service and inventory management of this renowned, personalized subscription program while assisting the Operations Manager with daily fulfillment duties.
Responsibilities:
- Acts as Customer Service point of contact for subscriber questions, issues, exchanges, and general inquiries both live on the phone and electronically via email.
- Receives and manages incoming shipments; oversees storage and organization of books and supplies; manages book inventory using proprietary software.
- Assists the Operations Manager with the daily operations of the program, including performing fulfillment activities with the use of custom software(s) as well as manual processes related to order shipment preparations.
- Works with packers and shippers to ensure timely shipment and delivery of books to subscribers.
- Reports directly to the JTRB Operations Manager. This position does not manage direct reports but oversees part-time staff and daily activities when the Operations Manager is not present.
Required Qualifications:
- Excellent communicator able to clearly address subscriber questions and to patiently research and resolve subscriber issues and complaints to completion and have the ability to prioritize customers' needs at each step of the subscription process.
- Experience with retail store programs and/or with subscription programs/services would be ideal. Bookselling experience is a plus.
- Ability to keep detailed records and follow through to maintain accurate records.
- Ability to work well in both a self-motivated and team environment, as well as across various roles and departments.
- Knowledge of Google Workspace, Microsoft Office Suite, WordPress, WooCommerce, and overall comfort with online cloud-based software(s).
- Schedule: Part-time, 10-15 hours weekly. Some flexibility required around weekdays versus weekends.
Physical: Ability to lift and move boxes weighing up to 35lbs.
At Just the Right Book! by RJ Julia Booksellers, we believe that the right book in the right hands can change the world. Just the Right Book! is a book subscription service by RJ Julia Booksellers, a brick-and-mortar independent bookstore in Madison, CT. For over 30 years, customers have loved visiting RJ Julia Booksellers for staff suggestions. Readers stop in to read the shelf talkers, browse displays, and talk with our talented staff of booksellers. This is how they discover exciting new titles, discover which books will appeal to their reading style, and find the book that might entertain, enlighten, or delight them. Visitors ask RJ Julia Booksellers to select books for their voracious reading husband, their new grandchild, or their best friend, and RJ Julia has always been happy to offer that service. That’s why in 2009, RJ Julia founder Roxanne J. Coady launched a subscription service that does just that: Just the Right Book! by RJ Julia Booksellers.
In a world dominated by algorithms, think of Just the Right Book! as a personal book stylist.
Job Type: Part-time
Pay: From $15.69 per hour
Expected hours: 10 – 15 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Madison, CT 06443 (Required)
Ability to Relocate:
- Madison, CT 06443: Relocate before starting work (Required)
Work Location: In person