Essex County, Massachusetts
Job Summary:
- Perform services (including drills and training) throughout an assigned portfolio of accounts, enabling buildings to maintain compliance with applicable codes, rules, and regulations.
Essential Functions:
- Maintain/service an assigned portfolio of facilities providing a full range of fire prevention and life safety training to long-term care, assisted living, personal care homes and medical treatment centers
- Schedule and assist building in conducting drills in accordance with NFPA and Authority Having Jurisdiction (AHJ) (Fire, Elopement, Emergency Preparedness Exercise/Drill, etc.)
- Upon conclusion of drills, document and/or provide critique
- Schedule and perform in-service (training) sessions of facility employees, residents, etc. as it relates to fire and non-fire emergencies
- Collaborate with Croker administrative team to deliver an overall positive customer experience
- Responsible for keeping current clients satisfied and delivering exceptional customer service
- Maintain in-depth knowledge of the industry, providing guidance on codes and compliance
- Advise clients on proper recordkeeping requirements relevant to Croker’s scope of services
- Provide Croker Office with any known deficiencies within a building which fails to meet existing code regulations (relevant to Croker’s scope of services) or may pose a risk/compromise the safety of building occupants
- Ensure timely completion of work
- Performs other related duties as assigned and/or requested
Qualifications:
- Minimum of 5 years of experience in fire protection or safety, emergency services or industry-relevant experience is preferred (i.e.: first responder, fire inspector, fire instructor)
- Capability to work independently and in a group environment
- Strong presentation and interpersonal skills
- Excellent verbal and written communication skills
- Strong public presence and professional image
- Exceptional customer service and support skills
- Time management and punctuality
- Poise with self-confidence dealing with a variety of people
- Keen awareness of existing conditions
- Adapt to variant building environment
Position Type/Expected Hours of Work:
- Working Independently
- Flexible Scheduling. May vary as needed
Competencies:
- Problem Solving – Identify and resolve problems in a timely manner; Gather and analyze information; Develop alternative solutions; Use reason.
- Customer Service – Manage difficult customer situations; Respond promptly to customer needs; respond to requests for service and assistance.
- Oral Communication – Speak clearly; Listen and gets clarification when necessary; Respond informatively to questions.
- Planning/Organizing – Prioritize and plan work activities; Uses time efficiently.
- Judgment – Exhibit sound and accurate judgment.
- Dependability – Follow instructions; Take responsibility for own actions; Complete tasks on time.
All offers of employment are contingent upon the successful completion of the hiring process that may include the following depending on the role within the Company: business and personal references, a valid driver’s license, fingerprinting, criminal, credit, and legal history, drug testing, and verification of certification or licensure.
Job Type: Part-time
Pay: $50.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Referral program
Schedule:
License/Certification:
- Driver's License (Preferred)
Work Location: On the road