Overview:
Are you a polished training professional with a strong aptitude for Web-based applications? Do you have experience with online and face-to-face presentations?
LRP Media Group is looking for a Product Implementation Trainer and Support Representative to provide implementation training and help desk support for our Web-based legal resources and eLearning sites.
Responsibilities:
- Work with customers to develop roll-out and implementation plans
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Provide help desk support and customer research assistance for a variety of Web-based applications
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Develop and maintain telephone and email customer relations
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Adapt customer support strategies for users with varying levels of computer literacy
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Follow up and resolve customer support issues via telephone and email
- Manage and update an extensive database documenting activities and customer contacts
Position Requirements:
- High school diploma or GED
- Ability to work a hybrid schedule at the Horsham, PA office, one day a week.
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Proficient knowledge of Microsoft Windows and Office
- Aptitude for using, training, and trouble-shooting Web-based applications
- Ability to quickly learn new software concepts
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Effective communication skills, verbal and written
- Ability to work comfortably in a team environment to achieve common goals
- Reliable transportation and a valid driver's license
- Ability to travel out of state and overnight up to 25%
Desired Qualifications:
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Previous help desk experience
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4-year degree preferred, but not necessary
LRP Media Group is an innovative media giant that has been in business for over 40 years.
- Believes in a strong work-life balance and that challenging work should benefit the customer, the company, and you.
- Provide competitive salaries and an attractive benefits package, including group health insurance, paid sick and vacation time, holidays, and a 401(k) Retirement Plan with a company match.
- Promotes an inclusive work environment that fosters personal growth, provides resources for wellness, and is overall enjoyable.
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Check out the reviews from current verified employees at https://www.comparably.com/companies/lrp-publications
LRP is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.