A DC-based independent Federal agency is seeking a savvy Social Media Coordinator to join its support team! Twitter and Facebook have emerged as a great platform for customers to engage quickly without encountering long wait times via phone. Candidate will provide online responses while simultaneously seeking answers to address the customers' concerns through an online portal. The goal is always to achieve a positive outcome for the customer.
Please note that you will be required to go into the office 2 days per week, the other 3 days will be working remotely. The hours (even when remote) are; Tues - Fri 1:30pm to 10:00pm and Saturdays 9:30am-6pm.
Responsibilities of the Social Media Response Coordinator include:
- Use social media networks to enhance external communication with customers. Provide positive customer service experiences to minimize delays and positively impact the company’s profits.
- Collaborates with social media specialists to promote the online brand and to enhance customer experiences.
- Stays abreast on Public Relations events that are trending on social media by performing Market Research.
- Evaluates complex issues to determine the proper course of action, including notifying a supervisor when necessary and make recommendations, when necessary, to improve various company processes.
Ideal candidate will have a Bachelor's degree along with 0-2 years of professional experience. Strong customer service skills and a positive attitude are critical!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Work Location: Hybrid remote in Washington, DC 20024