Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.
We are seeking a dynamic individual to join us as the Box Office Assistant Treasurer at Carnegie Hall. The Box Office Assistant Treasurer is a full-time sales and customer service position, requiring friendly, respectful, and accurate communications with all visitors. It is essential that the Box Office Assistant Treasurer possesses a competent, professional, and customer-focused demeanor and can anticipate questions from concertgoers. The Box Office Assistant Treasurer may also need to perform supporting administrative work, requiring attention to detail and technical proficiency. This role is a union position covered by Local 751 and part of the Ticketing Operations department. Ticketing software experience required (Tessitura preferred).
Tasks & Responsibilities:
- Provide welcoming, friendly, respectful, and culturally sensitive customer service to all patrons and visitors.
- Provide customers with accurate information about Carnegie Hall’s concert season as well as individual concerts, rental presentations, and other events as needed.
- Interact with customers to help and support:
- Single ticket sales
- Subscription ticket exchanges
- Education event ticket sales
- Subscription package renewals
- General information inquiries
- Troubleshooting and/or customer service inquiries
- Gift certificate purchases
- Perform supporting administrative work, including but not limited to:
- Process comp and consignment ticket orders
- Prepare daily mail and FedEx shipments
- Distribute reports to Promoters and Producers
- Print and distribute single and complimentary tickets.
- Communicate with promoters, presenters and internal staff as needed. The Box Office Assistant Treasurer may occasionally be asked to join meetings with external or internal participants.
- Perform daily checkout and closeout of box office receipts, including the daily cash deposit.
Skills & Qualifications:
- Excellent customer service skills
- Friendly and outgoing attitude
- Excellent verbal communication skills and the ability to work as a team player
- Ability to perform effectively under pressure and maintain a professional demeanor
- Strong attention to detail
- Tessitura system experience
- Experience with Microsoft 365 and Office with strong skills in Excel and Outlook
- Comfortable working independently
- Membership is required in Treasurers and Tickets Sellers Union, Local 751 IATSE
- Passion and knowledge of music, and/or the arts a major plus
Work Schedule:
- Be part of a dynamic team that is expected to be available to work nights, weekends, and holidays.
To apply please submit a COVER LETTER with your resume.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.