BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 12 innovative Dealership Locations representing Lexus, Honda, Toyota, Jeep, Chrysler, Genesis, and Hyundai Brands.
BRAM Auto Group has built a strong company reputation as a workplace that values innovation, upholds superior service, and rewards hard work and success. We offer a competitive total compensation package that includes: Medical, Dental, Vision, Life, 401K, Paid Vacation & Holidays, and more!
The Sales BDC is responsible for handling the flow of people through business and providing general office support with a variety of clerical activities and handling scripted and unscripted inbound and outbound calls, and setting appointments for the Service Department.
Job Duties and Responsibilities:
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Responsible for welcoming customers with a warm and sincere greeting
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Ensures excellent service standards and maintains high customer satisfaction
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Answers phone call in a professional and courteous manner
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Transfers phone calls or take written messages when needed personnel not available
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Receives, sorts, and forwards incoming mail
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Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc)
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Assists in the ordering, receiving, stocking and distribution of office supplies
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Assists with other related clerical duties such as photocopying, faxing, and filing
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Shares cashier responsibilities and processes as required
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Follows BDC scripts and guidelines on all calls and e-mails
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Responsible for being professional, courteous, and knowledgeable on each call
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Responsible for maintaining minimum quota requirements as outlined by management
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Monitors and contacts dealership and third party leads and inquiries
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Collaborates with service advisors to schedule service appointments
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Maintains a general understanding of the repair process and explains the process to our customers
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Directs customers to the appropriate departments as needed
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Follows up after customer service visit to ensure customer satisfaction
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Follows company safety procedures and policies
Job Qualifications:
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Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
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Previous Front Desk experience
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Previous Dealership BDC experience is preferred
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Previous Call Center/Customer Service experience is preferred
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Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
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Excellent organizational skills and attention to detail
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Able to establish rapport and build relationships with customers
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Demonstrate sufficient computer literacy
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Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards