Medical Front Office Specialist
An excellent opportunity is available to join a busy progressive Ear Nose & Throat surgery practice! We are seeking a full-time Front Desk team member to join The North Florida Surgeons Surgical team at our Jacksonville location.
Responsibilities to include:
- To welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
- Schedules appointments following established office protocols
- Verifies patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
- Demonstrate ability to correctly communicate benefits to patients.
- Obtains and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
- Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
- Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
- Answer patient calls, letters and other correspondence as appropriate in an acceptable time frame
Requirements:
- Must be dynamic, energetic, and detail oriented
- We are looking for a self-starter possessing strong interpersonal and organizational skills.
- The applicant must have excellent verbal and written communication skills and the ability to multi-task
- Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
- Proficiency in Microsoft office software, especially Excel, Outlook, Word
- Ability to support and implement new ideas and technology in daily workload to improve practice workflow
- Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
- Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
- Establish and maintain effective working relationships with vendors, employees, other managers and physicians
- Must be fully vaccinated for COVID19 or have proof of infection within 90 days of hire date
- Must provide two professional references including preferred mode of contact.
Individual Benefits include comprehensive Medical, Dental and Vision. Company paid STD, LTD, Life,
401(K), 6 Paid Holidays, PTO. This company is an equal-opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Healthcare setting:
Medical specialties:
- Otolaryngology
- Primary Care
- Surgery
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Required)
- Medical receptionist: 1 year (Required)
Ability to Commute:
- Jacksonville, FL 32217 (Required)
Work Location: In person