Job Title: Patient Services Representative
Job Location: 11800 Wilshire Boulevard Los Angeles, CA 90025
Job Duration: 3+ months (High Possibility of Extension)
Pay Range: $24.90 to $25.00/hour on W2.
Shift: Day 5x8-Hour (08:00 AM - 05:00 PM)
Job Description:
Float Location: 1919 Santa Monica Blvd, Santa Monica, CA 90404
Required:
* High School Diploma or equivalent
* 2+ years of experience in an outpatient clinic or medical office
* Experience with heavy phone volume or call center
* Knowledge of medical terminology
* CPR/BLS
* Familiarity with insurance and ability to differentiate between HMO, PPO, POS.
Preferred:
* Previous Oncology clinic experience
* Bachelor's Degree
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following):
- Performs all functions related to the scheduling of patients including obtaining, reviewing, and inputting patient demographics and insurance information into CS Link, preparing patient charts, performs check-in and check-out functions,
- Greets patients, collects co-pays/insurance cards, reconciles payments, maintains waiting room, manages patient flow
- Provides customer service actions such as scheduling first available appointments, handles all telephone interactions, triage calls by directing to appropriate individuals or departments, responds to patient questions and complaints, referring patient complaints appropriately to supervisor.
- Handles patient/MD correspondence, processes and tracks referrals, schedules patients with ancillary and specialty providers.
- Monitors work flow, assists in work assignments, recommends areas for improvement, interfaces/liaisons with other departments, assists in meeting/auditing
- Coordinates MD mentoring opportunities with fellows, students, etc.
- Works with the billing and HIS departments to provide information for requested chart audits
- Acts as the primary point of contact for patient and family members.
- Acts as a liaison between physician and patients in communicating medical concerns.
- Provides scheduling information, resource coordination, and support to patients before, during and after procedure(s).
- Provides health education materials including forms, videos, and articles to inform target population of health topic as directed by physician.
- Develops with the physician, materials for patient’s pre- and post- procedures and correspondences in between.
- Manages large database with patient information and perform data analysis to improve customer service.
- Communicates findings to practitioners, medical group administration, and other stakeholders.
- Handles administrative functions, including letters, telephone, and payments.
- Builds relationships and collaborates with key stakeholders for the purpose of community outreach, both locally, nationally, and internationally.
- Plans and supports conferences for the purpose of health education and patient outreach.
Job Types: Full-time, Contract
Pay: $24.39 - $25.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Patient Services Representative: 1 year (Preferred)
- heavy phone volume: 1 year (Preferred)
- Call center: 1 year (Preferred)
- ability to differentiate between HMO, PPO, POS: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
- CS Link: 1 year (Preferred)
- Epic: 1 year (Preferred)
License/Certification:
- CPR (Preferred)
- BLS (Preferred)
Ability to Commute:
- Los Angeles, CA 90025 (Required)
Work Location: In person