1. Daily monitoring of service and problem tickets in order to respond and resolve tickets within
established SLA timeframes. Install, update and configure Operating System and all supported
software applications (desktops, notebooks and mobile devices) and network equipment including
asset management activities. Image workstations. (30%)
2. Support staff onboarding, move, transfer, and terminations. Creation of and/or responding to
helpdesk tickets. Provides OJT and mentoring to entry level IT staff. Installs, tests, and maintains
network hardware and software and infrastructure. Maintains network support software and analyzes
user support statistics, and recommends appropriate measures. Coordinates office move activities with
third party vendors. Maintains the network's physical and logical structures, including network
connections. (25%)
3. Assists in maintaining the operating system and security software utilized on the network, including
the addition of new users to the network and establishment of rights and privileges. Assist in on-site
activity in support of contracted service issues. Assists in maintaining the local area network or wide
area network, cable and hub/switch installations, inventories. Creates folders on server and sets
permissions. Performs and/or monitor third party procedures for backup, recovery, and archival of files
stored on the network. Coordinate, schedule, and/or complete telecommunication device and feature
installations. Conducts product evaluations of upgraded or new hardware and software identifying
strengths, weaknesses, and potential benefits to the agency; and recommends enhancements to
network facilities. (25%)
4. Adds/removes users to\from groups to accommodate new users or supervisor requests for access
Provide technical supervision of implementation of telecommunications projects affecting the regions.
Position would be involved with telecommunication vendors, other agency telecom staff when installing
phone devices, routers, cabling office or new offices to make sure work orders are completed successfully by the vendor. Prepares and analyzes statistics on network utilization and availability.
Address server issues as needed. (15%)
5. Other duties as assigned. (Note: For HHSC positions this includes but is not limited to actively
participating and/or serving in a supporting role to meet the agency’s obligations for disaster response.
and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an
alternate shift pattern assignment and/or location.) (5%)
Job Type: Full-time
Pay: $90,820.02 - $152,871.58 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote