Customer Project Management Implementation Specialist
Apptricity Corporation is seeking an experienced technical Implementation Support Specialist/Project Manager to provide front-line customer and technical project management support to our customers and work in conjunction with the technical and professional services to assist with implementation of new customers. The ideal candidate in this role will be customer service oriented as well as resourceful when dealing with new statement of work and follow-on business with our clients as they arise.
Apptricity produces market-leading supply chain and spend management software solutions utilizing state of the art technology.
Security Clearance Statement: This position requires a government security clearance. You do not need clearance prior to starting, however you must be a US Citizen for consideration.
Key Responsibilities:
- Deliver solutions based off of Project Plan guideline. Work with customers in identifying features and configuration request they have help with data integration into our software, and maintain a project on schedule and on time.
- Educate clients and explain features and functionality of software applications.
- Manage multiple customer implementations prioritizing based on Go-Live dates.
- Enter and maintain a log of all client interactions and including all support email interactions, phone calls, chats, website development, and any other issue related to our clients.
- Assist with some implementation duties as needed such as training, knowledge transfer, and hands-on configuration and support during the pre and post-implementation phase of the project.
Required Skills and Experience:
- Bachelor’s Degree in a Computer Science or Information Systems or equivalent.
- Minimum of 3 years’ related experience providing in-depth software support in a technical support environment required.
- Experience creating SQL query scripts for use with MS SQL Server and/or Oracle.
- Proficiency with Microsoft Office products required.
- JIRA Administration experience strongly desired.
- Ability to quickly learn, understand, and communicate the functionality of a software product to end users.
- Excellent problem-solving with the ability to prioritize and manage multiple tasks and support issues.
- Effective written and verbal communications skills with the ability to exercise patience with end users possessing varying degrees of computer knowledge/system skills.
- Strong attention to detail and the ability to follow issues through resolution.
- Ability to identify and manage potential escalations in a timely manner.
- Microsoft Project and Teams Experience
- Ability to create data import export scripts
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience level:
Schedule:
Education:
Security clearance:
Ability to Commute:
- Irving, TX 75039 (Required)
Work Location: In person