At The Office Gurus (TOG), we've got a place for you! The Office Gurus, headquartered in Seminole, Florida and with locations across Central America, is NOT your typical call center! We strive to provide our customer service representatives with the tools and the path to have a successful career as well as a healthy work-life balance.
Please note that only applicants residing in the state of Florida will be considered for this opportunity.
As one of our customer service Gurus, you will be a director of first impression! You will primarily be making warm outbound calls to prospective students who made online inquiries to learn more about degrees in media, art, entertainment, business, technology, or Master's programs. We validate the student's interest and degree choice, then transfer the prospective student to the university's admissions team. If you enjoy talking to people and like to help others achieve their professional goals, you will feel right at home in this role.
Our Full Time schedules offer Paid Time off and Health Benefits. Employees are paid on a bi-weekly basis with the opportunity to earn up to a $25 incentive per bi-weekly period for those scheduled to work on weekends to be paid out on a quarterly basis.
The first paid days will be a short shift (not likely to exceed 4 hours) on Thursday 5/2/2024. This is what we call our Induction and the session will only last as long as it takes to review policies and procedures as well as troubleshoot your new equipment to ensure everyone is prepared for training.
The training schedule is Monday 5/6 - Friday 5/10 from 9 AM - 6 PM EDT with an hour lunch. From Monday 5/13 - Friday 5/17 you will begin your nesting period as you transition out of training and begin to handle calls under the supervision of our training and operations staff members. The schedule will remain 9:00 AM - 6:00 PM EDT with an hour lunch during this week. Saturday and Sundays will be days off during training and nesting.
Saturday 5/18 will be a scheduled day off for all trainees and the permanent schedule will take effect starting Sunday 5/19.
Please note that full weekend availability will be required for this role. Please note hours of operation are Mon-Thurs 9:00 AM - 9:45 PM, Fri & Sat 9:00 AM - 7:45 PM, and Sun 11:00 AM - 7:45 PM. The specific available schedules within these timeframes will be reviewed during the interview and will be presented to our candidates to choose from on a first come, first served basis.
Training is paid.
Requirements:
- Must have a dedicated work space, free from noise and distractions
- Minimum internet requirements of 20mbps download (screenshot of speed test submitted with resume)
- Experience in a call center is great but not mandatory
- Working knowledge of Microsoft Office applications
- Dual Monitor proficiency (ability to work off of two screens, with multiple programs open)
- 35 WPM typing speed (minimum)
- Ability to commit to a 40 hour work week
Work From Home – How does it work?
TOG will provide you with the equipment by mail. (The new hire equipment package includes: 2 Monitors, PC, Headset, Keyboard & Mouse)
YOU provide the internet. We are looking for 20mbps speeds or greater– if you have a broadband connection you are good to go.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.
The Office Gurus is a wholly owned subsidiary of Superior Group of Companies. Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. Visit www.superiorgroupofcompanies.com or www.TheOfficeGurus.com for more information.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Work from home
Shift:
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
Application Question(s):
- Do you reside in Florida?
Education:
- High school or equivalent (Required)
Work Location: Remote