We are seeking a candidate with good communication and troubleshooting skills to join our IT Support / MSP team.
This is a full-time position within a fast-growing technology firm. The MSP Technology Specialist provides a combination of proactive IT guidance and responsive and professional support for clients in Rhode Island and southeastern Massachusetts. The role is a combination of time scheduled on our helpdesk, and time scheduled performing field service work at client locations. Candidate must be self-directed and willing and able to learn new skills quickly and efficiently. Brave River is committed to providing the MSP Technology Specialist with the proper training to be successful within our fast-paced, dynamic, results driven team.
Qualifications:
- Associates degree (at a minimum) in information technology or a bachelor’s degree in a STEM field.
- 7+ years of experience with computer networking/consulting industry.
- Experience in configuration, implementation, and support of SonicWALL, Cisco, and other network switches, routers, and firewall technology.
- Ability to setup, configure and support Windows servers.
- Experience with Microsoft 365 suite of applications (including SharePoint, Teams, OneDrive).
- Knowledge of virtualization technologies (VMWare, Microsoft Hyper-V).
- Practical experience with PC Troubleshooting, MS Office application support, and peripheral support
- Knowledge of Active Directory, DHCP, and DNS.
- Experience with Microsoft Exchange / Office 365 email configuration and usage.
- Knowledge of NAS and SAN solutions.
- Disaster Recovery planning and implementation with cloud backup solutions (Barracuda or similar).
- Strong technical support and troubleshooting skills.
- Experience in configuration, implementation, and support of system backup software, appliances, and services.
- Organized and detail oriented with excellent verbal and writing communication skills.
- Ability and desire to learn networking, security, and server technologies.
- Ability to work both collaboratively and independently.
- Ability to balance and prioritize the needs of multiple clients in a fast-paced environment.
- Ability to develop and maintain clear process and network documentation.
- Experience with remote monitoring and management tools.
- Familiarity with Azure and AWS or Google Cloud Platform is a plus.
Responsibilities:
- Identify and respond to user questions, issues, and technical support needs.
- Employ system analysis techniques to perform needs assessments, consult with clients to determine business needs and goals, and assess hardware and software requirements and system specification. Work with Sr. members of our team to design comprehensive IT solutions to meet the identified needs and goals.
- Implement and test client systems as required to meet business and technical specifications. Document client technology infrastructure to facilitate training and support activities.
- Manage internal, external vendor, and client resources in tasks relating to scheduling, implementing, and delivering client projects in a timely manner.
- Provide support to client on any aspect of their system following industry best practice standards.
- Independently prioritize work and schedules to accomplish objectives and assure high levels of services and quality of work.
- Resolve client hardware and software errors via remote, telephone, and onsite support (local travel to clients is required).
- Maintain accurate incident report details and documentation in established ticketing system.
Compensation & Benefits:
- Salary commensurate with experience and skills.
- Paid vacation, holidays and sick days.
- Excellent medical, vision and dental plans, 401k with a company match, Sec125 FSA, Long-term Disability, Life Insurance, and Aflac benefits.
- Opportunities for advancement in a successful and growing company.
- Business casual environment.
- Hybrid work schedule (combining at client locations, in office, and work from home).
- No relocation is being offered for this position. Principals need only apply. We are an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
Education:
Experience:
- MSP / IT Support: 5 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: On the road