Step Forward Therapy is on a mission to improve the overall quality of life for the children and families we serve. We provide exceptional Occupational Therapy, Speech & Language Therapy and Preschool services to children, adolescents and developmentally delayed adults in the Rolling Meadows area. We believe that building strong relationships with our clients and their families is essential to providing effective therapy services.
We’re looking for a motivated individual to join our team as a Scheduling Coordinator. Our ideal candidate is someone who has a customer-centric attitude, enjoys working in a fast-paced environment and is able to multitask by managing therapist's schedules by communicating with families via phone, email and in-person.
If this sounds like you, please apply now!
Responsibilities:
- Front desk receptionist responsibilities
- Manage therapists’ schedules as per the need of the families
- Keep all schedules up to date on the scheduling system
- Arrange coverage for therapists’ cancellations
- Maintain upcoming time off schedule and ensure coverage for short and long term needs
- Address clients’ request for schedule changes
- Help client understand the importance of consistent arrival to appointments
- Keep the facility organized and clean at all times
- Obtain prior authorizations and help track authorization expiration and visit limits
- Ensures wait-list is managed and clients are scheduled as soon as possible
- Other administrative duties as assigned
Qualifications:
- Prior scheduling experience ( 1 year preferred)
- Customer service experience (1 year preferred)
- Experience using Apple products and Google Workspace (1 year experience preferred)
- Excellent interpersonal, communication, and listening skills
- Strong analytical and problem solving skills
- Excellent planning, time management and prioritization skills with the ability to meet expected deadlines
- Flexible, positive, and adaptive to a fast-paced environment with changing schedule-related needs
- Punctual and reliable
- Ability to work independently with minimal supervision, as well as work with a team
Schedule:
- In-person Monday - Friday
Location:
- On-site
- Rolling Meadows, IL 60008
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Healthcare setting:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical scheduling: 1 year (Required)
Work Location: In person