Job description
Job Title: Service Dispatcher
Company: BIEG Plumbing
Location: St Lois, MO
About Us: BIEG Plumbing is a leading force in the heavy mechanical trade industry. Based in St Lois MO, we are known for our commitment to excellence and our dedication to providing top-notch services. As a union company, we prioritize both our employees' well-being and our clients' satisfaction. We are looking for a skilled and dynamic Service Dispatcher to join our team.
Job Description:
Are you a master of organization and efficiency? Do you thrive in a fast-paced environment where your skills make a real impact? BIEG Plumbing is seeking a Service Dispatcher with at least 2 years of experience in the heavy mechanical trade industry. Join our team and be the crucial link between our skilled technicians and our valued clients!
Responsibilities:
- Coordinate and schedule service calls, ensuring prompt and efficient dispatch of technicians.
- Communicate effectively with clients to understand their needs and schedule service accordingly.
- Maintain accurate records of service requests, technician assignments, and job progress.
- Prioritize service requests based on urgency and technician availability.
- Collaborate with field technicians to provide them with the necessary information and support.
- Monitor service calls and follow up to ensure customer satisfaction.
- Manage and optimize daily schedules to maximize efficiency and productivity.
- Address any issues or delays promptly and professionally.
- Provide excellent customer service and maintain positive relationships with clients.
Requirements:
- Minimum of 2 years of experience as a dispatcher in the heavy mechanical trade industry.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in scheduling and dispatch software.
- Ability to work well under pressure and handle high-stress situations.
- Detail-oriented with strong problem-solving skills.
- Commitment to providing exceptional customer service.
What We Offer:
- Comprehensive benefits package.
- Opportunities for professional growth and advancement.
- A supportive and collaborative work environment.
Equal Employment Opportunity Commitment:
BIEG Plumbing is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
How to Apply:
Ready to take on this exciting opportunity? Send your resume to Dee@Astraservicepartners.com
Job Type: Full-time
Pay: $22.00- 24.00 hourly
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person